Help Center

Help Center

On Desktop or Laptops you can enter the discount code on the checkout page. The discount code box is located on the top right-hand side of the checkout page, make sure to press apply to add your discount code.


On Mobile devices you can enter the discount code on the checkout page. First expand the "Click here to apply discount code!" tab which is located at the top of the page. Then you will be able to see the discount code box on the checkout page, make sure to press apply to add your discount code.


Wondering where to get a discount code? Sign up for our news letter to receive all of our latest promo codes and holiday discounts! You will also instantly get a 10% OFF discount code by email to thank you.

Yes- we want you to be happy with your purchase. We make every effort to check our products against manufacturing defects. If you purchased a product that is damaged, please contact us at sales@togpetwear.com to get a return authorization number.


We are located and ship from Toronto, Ontario, Canada.

Yes–Postal services will deliver to APO/FPO.

If you are not happy with a product you purchased and wish to return or exchange it, please contact us at sales@togpetwear.com to get a return authorization number then ship the item back to us.

Returns

Once we receive it we will issue a refund. Product must be in clean condition with original packaging and hangtags.

Exchanges

If you are looking for an exchange, we will pay for the shipping charge when we send you the replacement product. Please note the price difference between the sizes.  If you are asking for an exchange and there is a price difference we will send you an email requesting payment for the difference or a refund if this is the situation.

We provide FREE Shipping on all orders over $80.00 before tax within Canada and the continental USA.

Within Canada we have a Standard flat rate of $12.00 for all products. Bandana & ID Tags can be mailed anywhere in Canada for $4.00.  

Within continental USA, shipping rates are calculated at checkout. Postal service and UPS options available. Bandana & ID Tag can be mailed to the USA for $5.00.   

Yes we have several options for shipping via Postal Services or UPS. You will be able to select the best shipping option for your order at checkout.

Packages are usually received within:

  • 2-7 business days for orders within Canada using standard Canada Post
  • 3-9 business days using standard Postal services within continental USA
  • Select UPS for a service level and transit time that best suits you


Our NHL and CFL products can be shipped to Canada and USA.

Our streetwear products can be shipped to Canada, USA and other countries.

Orders placed by 12 pm EST usually ship the same day. Otherwise your product will be on its way by the next business day.

If you changed your mind or simply selected the incorrect size or colour send us an email at sales@togpetwear.com and we will assist you. But reach out ASAP as we ship all of our orders as quickly as possible.

Sign up for our newsletter for new products, promos and contest news. As a thank you we will send you a 10% OFF discount code. You can sign up for our news letter at the bottom of the page in the footer.


All orders will be confirmed via email.  If you do not receive an order confirmation within 1 hour, then please reach out to us at sales@togpetwear.com.

Once your order is shipped, you will receive a confirmation email with a tracking number at the email address you entered when placing your order.

We accept major credit cards, debit cards, paypal, google pay, apple pay, shop pay.

Yes, our website uses secure payment service in order to ensure the security and privacy of our customers payment information. 

  • Email us at sales@togpetwear.com
  • Call us at 416-461-9830
  • Chat with us using the chat box on our website


Yes, we love to cooperate with influencers. Send us an email at info@togpetwear.com with your details and we will reach out.

No, all of our products are cruelty-free and made using premium non-toxic materials.

Always measure your pet then consult our size guide. If your pet fits in between sizes chose the next size up.

Our XXS size will fit pets around 7-8 pounds. However, we still recommend you check your pet measurements against our size chart.

All of our dog apparel are machine washable.  Wash in cold water and for best results hang to dry.

We select our materials to keep your pets comfortable, warm and looking stylish. We build our products to last for many years to come.

  • We use 3m thinsulate lining for our jacket which is ultra light and ultra warm.    No need for bulky lining to achieve warmth.
  • Our jersey are made from odour resistant, moisture wicking, tear proof fabric 
  • Our sweater are double layered for warmth and to prevent holes for long lasting wear.


Yes fur customers are Welcome!  You can bring your pet to our location to try on the product you wish to purchase.